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Cancel Your Order Before Payment

If you have not paid for your order, there is no need to contact us to cancel it. We ignore all orders until a matching payment is received. So if you haven’t paid, don’t worry, we’re not processing your order. You are under no obligation to follow through and pay for an order.

Cancel Your Order After Payment

If you have already paid for your order and wish to cancel, please contact us directly as soon as possible.

Change Your Order After Payment

If you have already paid for your order and wish to change, please contact us directly as soon as possible.

Note: If the goods have already been delivered we cannot cancel or change the order.

If you cancel an order full refunds are available.

Orders generally ship within 2-7 business day providing stock is available while it is 15-25 business days if stock is out (we will contact you for this case and discuss if you will keep order or get a refund). You could contact us to confirm the handling time before putting order. You will receive an order confirmation, via email, shortly after your order has been placed. Please note this is not a shipping notice but we will email you a second time with a shipping notice/invoice to let you know that your order has been dispatched from our warehouse. We invite you to log into your account online anytime to view the status of all of your orders.

Orders that have incomplete or invalid shipping address may be delayed. ELOKY will attempt to contact customer for an update on the shipping address. Orders that require manual billing or shipping address verification will be delayed until proper billing confirmation document is provided.

We ship items out as soon as possible, but this won’t always be the same day as your order. Please allow up to 10-20 business days for delivery time. If we anticipate a longer lead time, we will notify you. If you have any questions on a specific item’s lead time, please contact us at [email protected] .com or call 86-755-2344-7309 with any questions.

All of our orders are shipped via standard shipping method. Delivery times typically range between 10 – 20 business days.

Orders can be paid using verified PayPal accounts or credit cards.

We ship all parcel via air mail parcel, customer from most of the global area could purchase items directly from our site and the shipping charge is FREE. But customs and duties vary from country to country. Any duty or custom fee charged by the custom office will be the responsibility of the customers.

If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customers.

Yes. Upon request, we can provide multiple copies of commercial invoices, harmonized system codes (HS Code), certificates of quality, etc. You just need to send us an email for request to [email protected].

1.You may have entered your email address incorrectly.

2.Please make sure that you are using the email address you provided when setting up your account. You may have entered an alternate email address by mistake.

3.The password you entered may be incorrect.Please check that you have the correct password and try again.

If you have forgotten your password, you can contact us to reset your password.